WHO ARE WE
Hi! I'm Kirsty, the founder of Sugar and Scoop.
OUR HISTORY
For 5 years we had a bricks and mortar refill shop on Ware High Street. Our lease came to an end in August 2025 and it was a natural point to take stock and consider the future of refills in East Herts. The High Street is very challenging, and we were seeing more online orders and fewer people through the door. We took the exciting (and nerve-wracking) step to pivot to 100% online shopping.
WHAT'S IT ABOUT
We are all about making plastic-free, planet- friendly shopping easy. Reducing your plastic waste shouldn’t mean compromising on choice or quality, so we seek out the best quality plastic-free products so that you can buy them and have them delivered to your doorstep.
Order online for refills of FOOD, TOILETRIES, CLEANING SUPPLIES and for other products that help you reduce your household's single-use plastic. You'll find health foods, supplements and everything you need to make your own cleaning products.
Making planet-positive swaps is a lot easier than you might think...shopping sustainably does not have to mean compromise on quality or aesthetic appeal. We source the best eco-friendly alternatives to help you 'do your bit' for the environment.
ONE DAY EVERYONE WILL SHOP THIS WAY!
HOW TO REFILL
HOW TO SHOP ONLINE
Now we are online-only we realise refill shopping is harder to get your head around. Order on our website and we will pack your order and deliver to your doorstep if you're local-ish to Ware. If you are further afield and don't have a local refill shop you can place an order for national post/courier delivery.
DRY PRODUCTS
Dry products will be packed in paper bags and we recommend decanting those into air-tight containers asap when you receive your order.
LIQUIDS
We will deliver liquid products in reusable containers from our container library. If you’d like us to use your own containers for subsequent orders please tell us and then leave them clearly labelled on your doorstep for us to collect when we visit to deliver your first order. We will collect our empty container-library pouches and bottles the next time we deliver. Please do not bin them because we will wash and reuse them.
BULK DISCOUNTS
If you order 5L of liquid cleaning or laundry refills you will save money (can be stacked with membership discount). If you are ordering 5 litres of a product in our Loop Supply scheme we will provide an appropriate container.